Refund policy

Refund & Return Policy

At Shasta Vent, we stand behind the quality of our products and want you to feel confident in your purchase.

We accept returns of unused and undamaged products within 60 days of delivery for a full refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Steve@shastavent.com. Please note that returns will need to be sent to the following address: 3959 E Calvary Rd, Duluth, MN 55803

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Steve@shastavent.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Steve@shastavent.com.

To be eligible for a return:

Items must be unused and in original condition

All original packaging must be included

The return must be initiated within 60 days of delivery

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Shasta Vent is not responsible for items lost in transit.

Once your return is received and inspected, your refund will be processed to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.

If your item arrives damaged or defective, please contact us as soon as possible so we can make it right.

To start a return, please contact us at [your email here] with your order number and reason for return.