Refund policy

Refund & Return Policy

At Shasta Vent, we stand behind the quality of our products and want you to feel confident in your purchase.

Return window

You have 30 days from the date of delivery to request a return.

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your receipt or proof of purchase.

How to start a return

Contact us at Steve@shastavent.com with your order number and reason for return. All returns require approval before shipping anything back. Once approved, we'll send instructions on how and where to send your package.

Returns are sent to:
Shasta Vent
3959 E Calvary Rd
Duluth, MN 55803

Items sent back without an approved return request will not be accepted.

Who pays return shipping

If you're returning an item because you no longer need it or ordered the wrong size, you're responsible for return shipping. We recommend a trackable service, as Shasta Vent isn't responsible for items lost in transit.

If your item arrived damaged, defective, or isn't what you ordered, we cover return shipping. We'll email you a prepaid label once your return is approved.

Damaged or defective items

Please inspect your order on arrival and contact us right away if anything is wrong. We'll make it right at no cost to you.

Non-returnable items

Clearance items and gift cards cannot be returned.

Exchanges

The fastest way to get what you need is to return the original item and place a new order once the return is approved.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since your refund was approved, contact us at Steve@shastavent.com.

Questions

Email Steve@shastavent.com and we'll help.